Effective Date: September 12, 2026
This Privacy Policy explains how Paynix ("Paynix", "we", "us", or "our") collects, uses, stores, and protects information when you use the Paynix Partner mobile application (the "App").
Paynix Partner is a business application designed for Paynix onboarding managers and authorized personnel to manage merchant onboarding activities, appointments, onboarding status, merchant visits, voice notes, and related business information.
Depending on how you use the App, we may collect the following categories of information.
To provide access to the App, we may collect information associated with your Paynix account, including:
The App may allow authorized users to access and manage information relating to merchants being onboarded to Paynix. This may include:
Access to merchant information is restricted according to the user's role and authorization within Paynix.
Paynix Partner may request access to your device's location information for the purpose of verifying whether an authorized onboarding manager has visited a merchant location.
Location information may be collected when you use the relevant merchant-visit functionality of the App.
We use location information primarily to:
Location access is not intended to continuously track your location outside the functionality required for merchant visit verification.
You may control location permissions through your device settings. However, disabling location access may prevent certain merchant visit verification features from working correctly.
Paynix Partner may provide an optional voice recording feature that allows an authorized user to record and submit a voice note as part of the merchant onboarding process.
The microphone is used only when you actively choose to use the voice recording functionality.
Voice recordings may be used to:
Paynix does not use the microphone for continuous background recording. You can choose whether or not to submit a voice note.
We may use the information collected through Paynix Partner for the following purposes:
Where applicable, Paynix processes personal information based on one or more of the following legal grounds:
Paynix does not sell personal information collected through Paynix Partner.
Information may be accessed or shared only where reasonably necessary for legitimate business purposes, including with:
Third-party service providers are expected to process information only for authorized purposes and in accordance with applicable data protection requirements.
Paynix takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, accidental loss, destruction, or misuse.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, logging, monitoring, and other safeguards appropriate to the nature of the information being processed.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining business records, supporting merchant onboarding, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
Location records, voice notes, appointment information, and other onboarding records may be retained according to Paynix's internal retention policies and applicable legal requirements.
Where applicable, users may request deletion of personal information associated with their account, subject to legal, regulatory, security, and legitimate business requirements.
Certain information may need to be retained where required by law, necessary to establish or defend legal claims, or required for legitimate business record-keeping purposes.
Depending on your location and applicable law, you may have rights concerning your personal information, including:
These rights may be subject to applicable legal and regulatory limitations.
Paynix Partner may request certain permissions from your mobile device depending on the features you use.
Used to verify merchant visits and support onboarding activities.
Used when you choose to record and submit a voice note.
You can manage these permissions through your device's operating system settings.
Paynix Partner is a business application intended for authorized employees, contractors, agents, and business users.
The App is not intended for children and is not knowingly designed to collect personal information from children.
The App may use third-party infrastructure, hosting, analytics, authentication, communication, security, or other services to operate and maintain the application.
Such providers may process information on behalf of Paynix and are expected to apply appropriate security and privacy protections.
We may update this Privacy Policy from time to time to reflect changes to the App, our services, applicable laws, or our data processing practices.
When we make changes, we will update the effective date shown at the beginning of this Privacy Policy. Continued use of the App after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, where permitted by law.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Paynix
Registered Office: First Floor, Unit 4 Stanton Gate, 49 Mawney Road, Romford, RM7 7HL, United Kingdom
Phone: +44 0203 3552501
Email: support@paynix.info
Business Hours: Monday to Friday, 9:00am to 5:00pm
Application: Paynix Partner